Terms & Conditions

Terms and Conditions

We kindly request that you carefully read the following text in order to fully comprehend the Booking Terms and Conditions so as to avoid any misinterpretations and to ensure that your transactions are carried out quickly and simply.

Your booking is valid from the moment the agreed deposit is paid.

No other additional charge will be made by Exclusive Services Travel Agency.

During the booking process (in the case of a hotel/villa booking), we advise you check the policies of the particular hotel/villa, as the terms and conditions of different hotels/villas may vary.

If, during your stay, you would like to extend your booking, Exclusive Services Travel Agency cannot guarantee that you will be offered the same accommodation at the same price.

If you would like to extend your booking prior to the date of your arrival, you must contact Exclusive Services Travel Agency as soon as possible and we will make every effort to accommodate your request, to the degree that this is practicable.

For any changes to the dates of a booking, you must contact Exclusive Services Travel Agency as soon as possible, and we will make every effort to accommodate your request.

In the event that you wish to reduce the period of your stay and depart earlier, you will not be paid a refund upon your departure by Exclusive Services Travel Agency.

In any other case, you must contact Exclusive Services Travel Agency immediately.

Please do not hesitate to contact Exclusive Services Travel Agency for further information.

The minimum age limit for drivers is 23 years in order to rent a standard vehicle. However, for luxury vehicles the minimum age limit for drivers is 25 years.

Each driver must have held a driver’s license for at least two years.

The minimum rental period is 1 day for standard vehicles. For luxury vehicles the minimum rental period is 3 days.

A day’s rental is interpreted as being from 09:00 am to 09:00 am the next day (i.e. it is not 24 hours from the time you pick up the vehicle).

We require the driver’s (renter’s) passport and credit card as well as those of each additional driver.

The renter is to pay 100% of all fines and penalties.

Rental vehicles are covered by a Collision Damage Waiver (C.D.W.), where the waiver ranges between €600 and €7,000, depending on the factory price of each vehicle, in the case of damage or an accident.

The damage to the rental vehicle which is not covered by the abovementioned insurance and for which the renter is liable, up to the purchase value of the vehicle at the time of the accident, is: damage to the tyres, the external mirrors, the windows and windscreens and the undercarriage of the vehicle.

For each additional driver there is an extra charge of €5 per day. For long-term rentals the extra charge is a one-off payment of €50 for the entire rental period.

There is a €5 a day charge for the child seat. For long-term rentals the extra charge is a one-off payment of €50 for the entire rental period.

All rental vehicles must be returned in the same condition as they were picked up.

You are required to prepay ½ the fuel tank, although you may return the vehicle with an empty tank.

The minimum charge for any transfer, pick-up or delivery of any vehicle within a 10-30 km distance is €30 and within a 31-80 km distance the charge is €50.

We kindly request that bookings for luxury vehicle rentals are made 5 days in advance.

The rental vehicle may only board a ship with the written consent of our office.

THE RENTAL VEHICLE MAY NOT UNDER ANY CIRCUMSTANCES CROSS THE BORDERS OF GREECE.

All the prices for the rental vehicles advertised on our website include 100 km per day, unlimited km for rental periods of 3 days and above, taxes and other charges.

For each hour you are late in returning the vehicle (up to 3 hours), you will be charged an additional 1/3 of the daily rate. For any delays in excess of 3 hours, you will be charged for a whole additional day.

Smoking is prohibited inside the vehicles. You may be charged the cost of cleaning the vehicle, should this condition be violated.

In the event of an accident

Above all, you must remain calm and seek medical assistance if necessary.

Once you are calm, we kindly request that you call us as soon as possible so that we may take the necessary action.

You should not acknowledge any claims made by third parties as the matter will be decided by our specialized staff, who will consult with the insurance company and traffic police.

We expect our drivers to be punctual for all their bookings, so we ask if our clients could do the same where possible although we do understand delays and circumstances that are out of our client’s control.

Our drivers will transport you with safety and at the speed limit which is set by the law of our country.

Our clients are responsible for any damage they may cause to the interior or exterior of our vehicles and will be charged accordingly, whether it be repair or cleaning to return it to its original state.

If you wish to give us your e mail address to enable VIP Services to contact you, you can rely on our upmost confidentiality.

If last minute alterations or extra kilometers are added to your trip which are not agreed at the time of booking you will be charged extra according to our price list.

Exclusive Services Travel Agency has the right to change your vehicle or driver at any time if it is necessary for your safety.

Exclusive Services Travels Agency do their very best to ensure that our vehicles are on time, clean and ready for your transportation.

Our driver/drivers will take the best and quickest route possible unless our clients would like to give us instructions at the time of booking.

Exclusive Services Travel Agency are completely insured for all instances 3rd party.

The client’s personal belongings must be their on responsibility. Exclusive Services Travel Agency cannot be held responsible for theft or damage.

If any personal belongings are accidentally left in our vehicles, we will do our upmost to ensure they are returned to you as soon as possible.

We have every right to refuse any client under the influence of alcohol or drugs.

Small pets are welcome to travel in our vehicles on the understanding that they are kept in a basket or cage for the journey.

Animals of a bigger variety can travel in the back in a specially arranged compartment which will be kept at a certain climate and temperature.

During your chauffeur services we offer bodyguards, escorts or tour guides with extra cost.

Large and luxurious mega yachts, fast and modern motor yachts, traditional motor sailers of unique elegance, or stylish sailing yachts of supreme design?

Whichever type of yacht your heart desires, we are here to make sure that you find the one that best suits your needs.

Once you have decided on the yacht and its availability during the desired period has been confirmed, we will prepare the formal contract to secure your booking.

Agreement & Payment Terms
You will receive either a HYBA* or MYBA* Charter Agreement itemizing the yacht, the charter dates, location, cruising area, fee and any applicable taxes.

The general terms and conditions for yachts charter describe MYBA* & HYBA*.

If your embarkation or disembarkation points are not the yacht’s home port, a delivery and/or redelivery fee may be payable.

Upon signing this Agreement the first payment,who will be due.

Upon receipt of this your booking will be confirmed and the Agreement sent to the yacht’s owner for signature, after which a signed copy is returned to you.

The balance, plus the Advance Provisioning Allowance, if applicable, plus any taxes, delivery/redelivery fees and any other agreed charges, will be due one month before embarkation.

Advance Provisioning Allowance (APA)
The terms for most yachts are “plus expenses”.

This means that the charter fee covers the charter of the yacht, the yacht’s insurance and the crew’s wages and provisioning.

Beyond this all expenses are charged in addition, such as for fuel (main engines, outboard engines, jet skis, etc), food for guests, water, harbour dues, bar & drinks and telecommunications.

An APA, generally 20-30% of the charter fee, is payable well before the charter’s commencement, usually with the balance payment.

The APA will be given to the Captain in order to supply the yacht with the requested provisions, prior to your arrival.

During your cruise the Captain will account for all expenses and, at the end of the charter, will supply a detailed statement of expenditure, with invoices or receipts.

Any unused funds are immediately refunded, whilst any excess will be charged for.

Our aim is to ensure you enjoy a pleasant and trouble-free charter with your wishes granted as fully as possible. To this end we shall ask you to complete a Preference Form detailing your (and your fellow guests) likes and dislikes.

This will cover everything from your preferred type of food and drink, specific items you may wish to have aboard, any special dietary requirements for your party, anniversaries or planned celebrations to the type of pastimes you most enjoy.

Armed with this information, your personal broker and the captain of your yacht will prepare the charter, overseeing every detail to ensure everything is in place to make it the holiday of a lifetime.

Exclusive Services Travel Agency will always try to welcome you onboard to meet you on the first day and your last day of your cruise.

If this is not possible due to your location, we will call you during the cruise to ensure all is to your satisfaction.

We will also remain in discreet contact the yacht during your stay on board, so if you have any concerns, please do not to hesitate to contact us, either directly or via the Captain.

Leisure Activities
Most of the yachts carry a variety of water sports equipment. It is our desire to make sure that you can enjoy all the provided equipment with maximum safety for you and those around you.

More specifically, Jet-skis (the kneeling or standing machines) and wave-runners (the sit-down variety) can be found on many yachts.

Please be aware that under Greek law only people with speed boat license are allowed to use them.

With regard to scuba diving equipment, please note that most of the yachts that carry scuba equipment impose restrictions on its use.

Generally you are required to have at least a PADI Certificate or equivalent and will be asked to sign individual waivers, usually the PADI waiver.

To avoid disappointment, please check with us first so we can tell you what is available on each yacht. Bear in mind that there are restrictions on diving in Greece & Turkey which must be strictly adhered to.

Please also ensure you are covered for diving under your own personal insurance as you will generally not be covered under the yacht's insurance policy.

Smoking inside the yacht is prohibited in all yachts for safety reasons. However, smoking is usually permitted on the open deck areas although a few yachts do not permit any smoking aboard at all. Please check with us for any individual restrictions there may be.

Neither drugs nor weapons of any sort will be permitted aboard any charter yacht. Possession of either will result in the charter being terminated immediately, without refund or recourse. This policy is rigidly enforced.

The following Charter Sales General Terms and Conditions are part of the Flight Confirmation/Charter Agreement between the customer and Exclusive Services Travel Agency Changes to these terms are valid only if confirmed in writing by Exclusive Services Travel Agency.

Conditions of Carriage
The subject of this contractual agreement is the transport of the passengers and/or goods from the point of departure to the point of destination as stated in Exclusive Services Travel Agency Flight Confirmation/Charter Agreement.

The customer or its passengers do not have any rights to directly or indirectly interfere with the operation of the aircraft.

The customer agrees that he has rented the complete aircraft with the crew for his own use.

Our aircrafts are operated under Greek and European AOC Holders. Exclusive Services Travel Agency Charter Conditions of Carriage apply to this transport.

Should an aircraft be sub-chartered from another operator, the Conditions of Carriage of that operator apply together with the regulations of the relevant country, and where applicable, the 1929 Warsaw Convention as amended by the 1995 Hague Protocol.

Aircraft Availability
The quotation is aircraft specific and is thus subject to aircraft availability. Exclusive Services Travel Agency reserves the right to provide at any time the customer with another similar aircraft at the same cost, should the one offered/booked be unavailable.

Aircrafts are booked on a first come - first served basis, but we always do our utmost to comply with your request. If no aircraft can be found, Exclusive Services Travel Agency reserves the right to cancel the order without any compensation to the customer.

Fuel Price
This quotation is subject to fuel price fluctuations.

Increased Costs / Delays
Should there be any en-route changes or other increased costs due to route changes or delays as a result of customer requirements, or diversions due to safely considerations, the customer will be billed for such costs.

Exclusive Services Travel Agency takes absolutely no responsibility with regards to visa requirements of its passengers.

Should there be any levy due to the lack of required entry documents of passengers or cargo, the customer will be billed for such costs.

Postponed Flights
Should a confirmed flight be postponed, Exclusive Services Travel Agency reserves the right to provide the customer with another similar aircraft, should the booked aircraft be unavailable. The customer will be charged for any increased costs involved.

Should Exclusive Services Travel Agency fly by order of a third party, the charterers and the customer are jointly liable to Exclusive Services Travel Agency for the fulfillment of all payments.

Prohibited and Dangerous Goods
Dangerous Goods must be declared as per dangerous goods regulations.

Goods must be packaged and marked correctly according to the appropriate authorities.

Items whose carriage is prohibited by the applicable laws and regulations of the country of departure or destination, or which may endanger the safety of the aircraft will not be accepted.

If, despite the above prohibitions, any items are included in the baggage, Exclusive Services Travel Agency may not be held responsible for any loss or damage of such items.

Exclusive Services Travel Agency is not liable for any negligent or willful act performed by such service providers or of any third person.

Exclusive Services Travel Agency acts solely as the client’s agent, arranging hotels, transportation, and other travel services.

Exclusive Services Travel Agency exercises all reasonable care possible to ensure the Traveler’s safety and satisfaction, but, without limitation, Exclusive Services Travel Agency neither assumes nor bears any responsibility or liability for any damage to personal property, injury, death, damage, loss, accident, delay, or irregularity arising in connection with the services of any transportation provider, or the actions of any third-party involved in executing travel services for the clients.

Passports and Visas
Traveling to Greece destinations requires use of a valid passport. For most destinations, six months or more of passport validity are required from the date of entry into the country. In addition, please check with the appropriate consulate or embassy for the latest visa requirements.

Exclusive Services Travel Agency is not responsible for damages, additional expenses, or any other losses due to cancellation, delay or other changes in air or other services, illness, weather, travel warnings or bans, any Act of God, terrorism, war, political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man-made eventuality outside of its control.

The Traveler is responsible for all such losses, and trip pricing is only valid for the dates of the confirmed itinerary. Incomplete, incorrect, or expired Traveler documents are the responsibility of the Traveler, and as such Exclusive Services Travel Agency is not responsible for any corresponding costs due to cancellation, delays, or changes.

For causes of cancellation, delay, or changes beyond Exclusive Services Travel Agency control, the Traveler has the option of accepting an alternate itinerary, or receiving a refund for as much of the trip costs as Exclusive Services Travel Agency can recover on the Traveler’s behalf from the associated travel service providers; Exclusive Services Travel Agency shall have no further obligation or liability to the Traveler.

Depending on the destinations and activities the Traveler selects, certain inherent risks may be present including but not limited to hiking injuries, altitude sickness, dangers of animals, and in the case of a medical emergency, inaccessibility to medical attention and difficulty in evacuation from remote locations.

Travelers assume all such risks with regard to these possibilities.

The Traveler represents that neither he nor she nor anyone traveling with him or her has any physical or other condition or disability that could create a hazard to himself or herself or other members of the tour.

Exclusive Services Travel Agency reserves the right to decline to accept anyone on a trip.

Exclusive Services Travel Agency reserves the right to remove from the trip, at his or her sole expense, anyone whose condition is such that he or she could create a hazard to himself or others, or otherwise impact the enjoyment of other passengers on the trip.

Any physical condition requiring special attention, diet, or treatment must be reported in writing when the reservation is made.

This Web site is offered to you, the customer, conditioned on your acceptance without modification of the terms, conditions, rules and notices contained herein.

Nothing of the above affects our clients’ rights.

TRIP PAYMENT CONSTITUTES YOUR ACCEPTANCE OF THE TERMS AND CONDITIONS SET OUT HEREIN.

Your use of this Web site constitutes your agreement to all such terms, conditions, rules and notices. If you do not agree to these terms, conditions, rules and notices, you may not use this Web site and you must exit this Web site immediately.

Exclusive Services Travel Agency
Menelaos G. Zouraris
Greece, Crete, Sissi, 72400
0030 6947218736
E-mail: info@exclusiveservices.gr
GNTO: 1040Ε60000147301